A letter from the desk of our CEO
Over the last year we have shared a number of communications with you regarding our response to the COVID-19 global pandemic. From day one, our commitment to providing access to services while ensuring the safety of those in our care, their families, and of our staff, has been our number one priority.
As the year nears its end, I wanted to take a moment to share our continued commitment to serving our community and share an update on the ways Hospice of Davidson County is navigating the ongoing pandemic and making plans for the year ahead.
- We are expanding our use of technology to increase program accessibility and provide services that meet people where they are. In 2019 when we launched our HIPAA-compliant telehealth service, TapCloud, we did so to help patients and their families connect to their care teams at the touch of a button, regardless of where they were located. Today, our use of TapCloud allows us to safely and efficiently provide quality care for our patients through video visits when we can’t be there in person. Additionally, we’ve been able to successfully transition many of our supportive grief and bereavement services to virtual platforms, allowing us to continue to connect and care for all who need our help.
- We are creating community resources to help people navigate healthcare in COVID-19. As a healthcare organization, we are committed to the development of supportive resources that help our community navigate this challenging time. As a hospice care provider with a dedicated counseling center, we have a unique perspective that allows us to help families process through complicated grief and loss. We will continue to develop accessible programs and resources to support families across the greater Davidson County community.
- We are developing internal policies and protocols that support safe access to care now and for the years to come. Through the implementation of our COVID-19 Internal Response Team, we continue to develop and refine policies and protocols that keep our patients, their families, and our staff safe while still allowing us to deliver the quality care you’ve come to expect from us. Our clinical leadership team is in constant communication regarding the rapidly changing public health and healthcare landscape to support continuity of services and best practices.
We know that this is a challenging time for you and our community. It is our commitment and hope that the programs, services and expertise available from Hospice of Davidson County will meet the growing needs of our community. Thank you for entrusting your care to the compassionate and credentialed staff at Hospice of Davidson County.
Laura T. Owen, CEO