National award recognizes agency’s commitment to providing quality hospice care in the home, at nursing facilities, and at the Hinkle Hospice House
Lexington, N.C. – May 16, 2016 – Hospice of Davidson County, a recognized leader in the advancement of quality end-of-life care across the Piedmont Triad region, has been named a 2016 Hospice Honors Elite recipient by Deyta Analytics, a division of HEALTHCAREfirst, the leading provider of Web-based home health and hospice software, outsourced billing and coding services, and advanced analytics. Hospice Honors Elite is a prestigious program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view. Hospice of Davidson County is the only HOSPICE HONORS Elite recipient serving patients in the Piedmont Triad community and one of just 57 Elite recipients nationwide.
“Hospice Honors is a landmark compilation of hospices that provide the best patient and caregiver experiences,” said Bobby Robertson, President and CEO of HEALTHCAREfirst. “I am extremely proud of Hospice of Davidson County for achieving this highest of honors and I congratulate them on their success.”
Award criteria were based on Hospice Consumer Assessment of Healthcare Providers & Systems (CAHPS) survey results for an evaluation period of April through September 2015. The Hospice CAHPS survey asks patients and their families about their experiences with hospice agencies. Survey responses provide important indicators as to the quality of care the hospice agency provides. Quality indicators include items such as effectiveness of hospice team communications, providing timely care, assistance with symptom management, and treating family members with respect.
“Hospice of Davidson County is pleased to be named a Hospice Honors Elite provider for the second year in a row,” stated Darlene Steele, Director of Quality & Compliance, Hospice of Davidson County. “This national recognition speaks to the high level of service and patient care provided in both our homecare program as well as at the Hinkle Hospice House.”
In order to receive the award, hospices must have partnered with Deyta Analytics as their survey partner and must have had at least one completed survey returned in each quarter of the evaluation period. Award recipients were identified by evaluating hospices’ performance on a set of 24 quality indicator measures. Individual hospice performance scores were aggregated from all surveys with a final survey status of complete for the evaluation period and were compared on a question-by-question basis to a national performance score calculated from all partnering hospices contained in Deyta Analytics’ Hospice CAHPS database. Elite status honors hospices scoring above the Deyta National Average on 100 percent of the evaluated questions.
About Hospice of Davidson County
Hospice of Davidson County celebrated its 30th anniversary year in 2015, and much has changed over the last three decades. In 2009, Hospice of Davidson County moved to its existing location off of US Highway 64 East in Lexington, N.C. and opened the county’s only inpatient hospice facility, The Henry Etta & Bruce Hinkle Hospice House. Today, the agency cares for more than 100 patients every day in a variety of locations, including private homes, in long-term care, skilled-nursing facilities and at The Henry Etta & Bruce Hinkle Hospice House.
HEALTHCAREfirst provides cloud-based technologies and services to improve business and clinical operations for over four thousand home health and hospice providers across the United States. Based in Springfield, MO and one of the fastest growing providers of its kind, the company provides agency and clinical management software, outsourced revenue cycle management services (billing, coding and chart audits), and cloud-based “Deyta” analytics and program management solutions, in any combination. HEALTHCAREfirst’s breadth of solutions offers agencies a single source to improve patient care, create operational efficiencies, increase profitability and simplify CMS compliance. With HEALTHCAREfirst, agencies can focus on patients instead of paperwork. For more information call 800.841.6095 or visit the company’s website at www.healthcarefirst.com.